族Sisquella
Unified communications help 族Sisquella to improve customer service and satisfaction.
- 国家:西班牙
- Industry: Finance and Insurance
- Solution: Connected 解决方案 and Devices, 统一通信
族Sisquella is a leader in economic, 财政, 法律, 工业, property management and agency advisory services, throughout all of Catalonia. A close customer relationship requires personal contact and 族Sisquella’s communications infrastructure had become obsolete and limited in terms of functionalities to support this contact. It was clear to them that they needed to move towards unified communications.
It was clear to us that we had to move towards 统一通信, but not just anyhow. We had to have totally reliable providers. We knew that in any decision we would make concerning communications, we could rely on Alcatel-Lucent
Challenges
- Existing communications infrastructure had become obsolete and limited in terms of functionality
- Needed to improve productivity of employees through 统一通信
Results
- Unified four sites that previously operated as separate silos
- 从第一次使用开始, 族Sisquella noticed an improvement in communications operations resulting in improved customer service
- Experienced significant cost savings - the new solution is running at just 60% of the previous solution’s cost
产品 & 解决方案
产品
- OmniTouch 8082 My IC Phone
解决方案
- 业务电话
- 统一通信 and Collaboration
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