Jaqueline Fleming, Egoraptor et al. posing for a photo
회사소개 | 고객 레퍼런스

Société d'Energie et d'Eau du Gabon (SEEG)

SEEG’s new infrastructure and call center improve customer service, support the company’s 18 sites in Gabon and reduce the cost of communications between sites.

  • 국가: 가봉
  • 산업: 에너지 및 공공사업
  • 해결책: 연결된 솔루션 및 서비스, 고객 서비스

The SEEG supplies water and energy to millions of users throughout Gabon. Thanks to its new infrastructure, the company has drastically reduced calling costs between sites while improving customer service and facilitating employee communication across 18 sites.

SEEG logo
The telephony solution enables SEEG to support our teams across the country to offer a better customer service and to generate savings. We are very satisfied!
Franck Lionel Manembe, Head of Telephony Service, Société d'Energie et d'Eau du Gabon (SEEG)

해결 과제

  • SEEG needed to replace its obsolete telephony systems with a robust infrastructure in order to support its 18 sites across the country and reduce the cost of communications between sites. 
  • Furthermore, SEEG wanted to create a national call center to improve customer service, in particular the processing of customer complaints.

결과

  • The homogenization of site equipment and the implementation of a central maintenance platform has simplified system maintenance.
  • Alcatel-Lucent Enterprise has trained SEEG’s technical staff to manage and maintain the telephony infrastructure. 
  • The implementation of IP telephony has drastically reduced communications costs between sites. 
  • Maintenance expenses are lower thanks to the simplified communications network. 
  • Customers can easily reach the SEEG via the call center, through which their complaints are thoroughly tracked. 
  • SEEG’s remote sites can communicate quickly with the technical center.

제품& 서비스

Products

Solutions

귀하의 니즈에 맞는 솔루션을 찾아 보세요.

모든 솔루션 보기

더 많은 고객사례 확인

고객 레퍼런스 라이브러리 검색
연락처
Chat
}